Complaints – PillDoctor
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Complaints


Please feel free to contact us using one of the the following methods for any query that you may have. Pill Doctor will usually respond within 24Hrs.

See our details below:

Contact Us

Aktive Healthcare Ltd

Unit 37a Bates Industrial Estate

Church Road

Harold Wood

RM3 0HU

England, UK

Company Reg. Number: 09229505

Pill Doctor Telephone: 0203 773 2742 9am-5pm (Monday to Friday)

International Telephone: +44 203 773 2742 (for calls outside of the UK)

Email: help@pilldoctor.co.uk

Complaints Procedure

We are committed to providing a high-quality service to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards and ensure it doesn’t happen again. If you have a complaint, it must be received in writing at our main office address.

If your complaint is concerning a pharmacy related incident please contact our duty pharmacist in the first instance IN WRITING at the address below:

Aktive Healthcare Ltd

Unit 37a Bates Industrial Estate

Church Road

Harold Wood

RM3 0HU

England, UK

Should you not be satisfied with the outcome of your complaint, your next option would be to contact your local health authority with the nature of your complaint. If at this stage your complaint has not been resolved, you may wish to contact the MHRA who can be contacted using one of the methods below:

MHRA

Medicines & Healthcare products Regulatory Agency (MHRA) regulates medicines and medical devices in the UK.

Contact MHRA
151 Buckingham Palace Road, London SW1W 9SZ
Email info@mhra.gsi.gov.uk
Telephone 020 3080 6000
Fax 020 3118 9803
Website: http://medicine-seller-register.mhra.gov.uk