We are committed to providing a high-quality service to all our customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards and ensure it doesn’t happen again. If you have a complaint, it must be received in writing at our main office address.
If your complaint is concerning a pharmacy related incident please contact our duty pharmacist in the first instance IN WRITING at the address below:
Aktive Healthcare Ltd
Unit 37a Bates Industrial Estate
Should you not be satisfied with the outcome of your complaint, your next option would be to contact your local health authority with the nature of your complaint. If at this stage your complaint has not been resolved, you may wish to contact the MHRA who can be contacted using one of the methods below:
Medicines & Healthcare products Regulatory Agency (MHRA) regulates medicines and medical devices in the UK.
151 Buckingham Palace Road, London SW1W 9SZ
Telephone 020 3080 6000
Fax 020 3118 9803