Privacy & Cookies Policy

Meds Pharm Ltd (the “Company“, “ we” or “us“) is committed to protecting and respecting your privacy.
This policy (together with our website terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.pilldoctor.co.uk, you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998, the EU General Data Protection Regulation or any other applicable legislation, the data controller is Meds Pharm Ltd, a company registered in England with company number 12281437 and our registered office at 86 Leytonstone Road, London, England, E15 1SQ
Please note that links from our website may take you to external websites not covered by this policy. We recommend that you check their privacy policies yourself before submitting any personal information. We will not be responsible for the content, function or information collection policies of these external websites.
Information We Collect From You
We will collect and process the following data about you:
This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this policy.
Cookies
Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse our site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, provided you accept them. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site.
We use information held about you in the following ways:
Personal information you give to us
We will use this information:
Special Category Data
We rely upon your explicit consent to allow us to process your special category data, which is necessary for the purpose of preventative or occupational medicine, medical diagnosis and provision of health treatment, which is carried out in accordance with regulatory guidelines.
We will use this information to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
Information we collect about you
We will use this information:
We may use automated decision-making and profiling to tailor the information we provide to you to your specific circumstances.
Who do we share your information with?
Source: Really Simple SSL
Really Simple SSL and Really Simple SSL add-ons do not process any personal identifiable information, so the GDPR does not apply to these plugins or usage of these plugins on your website. You can find our privacy policy here .
Akismet
We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).
Personal Data collected: various types of Data as specified in the privacy policy of the service. Place of processing: United States – Privacy Policy . Privacy Shield participant. Interaction with live chat platforms
This type of service allows Users to interact with third-party live chat
platforms directly from the pages of this Application, for contacting and
being contacted by this Application support service.
If one of these services is installed, it may collect browsing and Usage
Data in the pages where it is installed, even if the Users do not actively
use the service. Moreover, live chat conversations may be logged.
LiveChat Widget (LiveChat, Inc.)
The LiveChat Widget is a service for interacting with the LiveChat live
chat platform provided by LiveChat, Inc. Personal Data collected: Cookies,
Data communicated while using the service and Usage Data. Place of
processing: United States – Privacy Policy.
Interaction with online survey platforms; This type of service allows Users
to interact with third-party online survey platforms directly from the
pages of this Application.
If one of these services is installed, it may collect browsing and Usage
Data in the pages where it is installed, even if the Users do not actively
use the service.
SurveyMonkey Widget (SurveyMonkey Inc.)
The SurveyMonkey Widget is a service for interacting with the SurveyMonkey
online survey platform provided by SurveyMonkey Inc. Personal Data
collected: Cookies and Usage Data. Place of processing: United States –
Privacy Policy
. Managing contacts and sending messages; This type of service makes it
possible to manage a database of email contacts, phone contacts or any
other contact information to communicate with the User.
These services may also collect data concerning the date and time when the
message was viewed by the User, as well as when the User interacted with
it, such as by clicking on links included in the message.
Campaign Monitor (Campaign Monitor Pty Ltd.)
Campaign Monitor is an email address management and message sending service provided by Campaign Monitor Pty Ltd.) Personal Data collected: email address and first name. Place of processing: United States – Privacy Policy.
Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. Personal Data collected: Cookies and Usage Data. Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.
Contacting the User
Mailing list or newsletter (this Application)
By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Application. Your email address might also be added to this list as a result of signing up to this Application or after making a purchase.
Personal Data collected: email address, first name and last name. Content performance and features testing (A/B testing); The services contained in this section allow the Owner to track and analyse the User response concerning web traffic or behaviour regarding changes to the structure, text or any other component of this Application.
Google Website Optimizer (Google Inc.)
Google Website Optimizer is an A/B testing service provided by Google Inc.
Google may use Personal Data to contextualize and personalize the ads of
its own advertising network. Personal Data collected: Cookies and Usage
Data. Place of processing: United States – Privacy Policy.
Privacy Shield participant.
Handling payments; Payment processing services enable this Application to
process payments by credit card, bank transfer or other means. To ensure
greater security, this Application shares only the information necessary to
execute the transaction with the financial intermediaries handling the
transaction.
Some of these services may also enable the sending of timed messages to the
User, such as emails containing invoices or notifications concerning the
payment.
SagePay
SagePay is a payment service provided by Sage Pay Europe Limited. Personal Data collected: various types of Data as specified in the privacy policy of the service. Place of processing: United States – Privacy Policy . Privacy Shield participant. Interaction with live chat platforms
This type of service allows Users to interact with third-party live chat
platforms directly from the pages of this Application, for contacting and
being contacted by this Application support service.
If one of these services is installed, it may collect browsing and Usage
Data in the pages where it is installed, even if the Users do not actively
use the service. Moreover, live chat conversations may be logged.
Copies of our Data Record are available from our data protection officer.
Sharing your information within our company and partners
We share the information that you provide to us with our staff so that we can provide our products and services to you.
We may share the information that you provide to us with other partner companies and other websites that we operate. For example, if you place an order online, we may share information with the prescribing doctor to enable you to receive the prescription and also the pharmacy to arrange despatch to you via post.
Sharing your information with third parties
We may share your information with selected third parties including:
There are certain exceptional circumstances in which we may disclose your information to other third parties. This would be where we believe that the disclosure is:
How long do we keep your personal information?
We will only store your personal information for as long as we need it for the purposes for which it was collected. Where we provide you with any service (e.g. subscription service), we will retain any information that you provide to us at least for as long as we continue to provide that service to you.
Where we store your personal data
The data that we collect from you will be transferred to, and stored at, a destination within the European Economic Area (“EEA“). It will also be processed by staff operating within the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information that you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your rights
You have the right to be informed
We have a legal obligation to provide you with concise, transparent, intelligible and easily accessible information about your personal information and our use of it. We have written this policy to do just that, but if you have any questions or require more specific information, you can get in touch using our details above.
You have the right to access your personal data
You have the right to ask us to confirm whether or not we hold any of your personal information. If we do, you have the right to have a copy of your information and to be informed of the following:
In order to maintain the security of your information, we will have to verify your identity before we provide you with a copy of the information we hold. The first copy of your information that you request from us will be provided free of charge, if you require further copies we may charge an administrative fee to cover our costs.
You have the right to correct any inaccurate or incomplete personal data
Where you have requested a copy of the information we hold about you, you may notice that there are inaccuracies in the records, or that certain parts are incomplete. If this is the case, you can contact us so that we can correct our records.
You have the right to be forgotten
There may be times where it is no longer necessary for us to hold personal information about you. This could be if:
In those situations, you have the right to have your personal data deleted. If you believe one of these situations applies to you, please contact us.
You have the right to have a copy of your data transferred to you or a third party in a compatible format
Also known as data portability, you have the right to obtain a copy of your personal data for your own purposes. This right allows you to move, copy or transfer your personal data more easily from one IT system to another, in a safe and secure way. If you would like us to transfer a copy of your data to you or another organisation in a structured, commonly use and machine-readable format, please contact us. There is no charge for you exercising this right.
You have the right to object to direct marketing
You can tell us at any time that you would prefer that we do not use your information for direct marketing purposes. If you would not like to receive any direct marketing from us, please contact us or use the links provided in any of our marketing communications, and we will stop sending direct marketing immediately.
You have the right to object to us using your information for our own legitimate interests
Sometimes, we use your personal information to achieve goals that will help us as well as you. This includes:
We aim to always ensure that your rights and information are properly protected. If you believe that the way we are using your data is not justified due to its impact on you or your rights, you have the right to object. Unless we have a compelling reason to continue, we must stop using your personal data for these purposes. In order to exercise your right to object to our use of your data for the purposes above, please contact us.
You have the right to restrict how we use your personal data
You have the right to ask us to stop using your personal data in any way other than simply keeping a copy of it. This right is available where:
If you believe any of these situations apply, please contact us.
You have rights related to automated-decision making and profiling
Any automated decision-making or profiling that we undertake is solely for the purpose of tailoring the information which we provide to you. We will not use automated decision-making or profiling to make any decisions which will have a legal effect upon you or otherwise significantly affect you, and you have the right not to be subject to such decisions. If you have any concerns or questions about this right, please contact us.
Changes to our privacy policy
Any changes that we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check frequently to see any updates or changes to our privacy policy.
Complaints
If you wish to make a complaint about our collection or use of your personal data, please contact us in the first instance so that we may seek to resolve your complaint.
Meds Pharm Ltd
86 Leytonstone Road, London,
England, E15 1SQ
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the statutory body which oversees data protection law in the UK. Please visit the ICO website if you wish to lodge a complaint with the ICO.
Version: 1.1 August 2018